Shulex VOC

4.50

RATING

19 K+

EXPOSURE

About this tool

Name

Shulex VOC

Category

tools

Shulex VOC (Voice of Customer) is an AI-powered platform that helps eCommerce brands extract insights from customer feedback across multiple channels. By automatically analyzing reviews, support tickets, social media comments, and surveys, Shulex uncovers patterns in customer sentiment, product pain points, and feature requests. These insights empower businesses to improve product quality, enhance customer satisfaction, and drive data-driven decisions.

Ratings and Reviews

Powerful Feedback Analytics

4.80

Shulex helped us detect recurring complaints about packaging we had overlooked for months. It’s now part of our regular QA process.

January 15, 2025

Mia F.

Excellent for Amazon Sellers

4.40

As a third-party seller, this tool gives me an edge. I can track what customers like or dislike in real time and respond fast.

February 9, 2025

Jason R.

Good Start but Needs More Export Options

4.10

Insightful tool, but I wish there were more formats for exporting reports. Still, the sentiment breakdown is super accurate.

March 3, 2025

Ella K.

How to use

Sign Up and Connect Data Sources Create an account at Shulex and integrate platforms like Amazon, Shopify, or your CRM/support tools. Import Customer Feedback Upload or automatically sync data such as product reviews, customer service transcripts, and survey responses. Run Sentiment & Topic Analysis Use AI models to categorize feedback by sentiment (positive/neutral/negative) and topic clusters (shipping, quality, pricing, etc.). Generate Reports & Insights View actionable reports showing trends, most common complaints, suggestions, and changes in customer sentiment over time. Share With Teams Export insights to stakeholders or sync with product and marketing tools for continuous improvement.

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