Regal

4.70

RATING

27 M+

EXPOSURE

About this tool

Name

Regal

Category

tools

Regal AI, accessible at https://www.regal.ai/, is an AI-powered contact center platform designed to deliver human-like inbound and outbound customer interactions for sales, support, and operations. Founded in 2021 by Alex Levin and Rebecca Greene (ex-Angi), it raised $83M, including a $40M round in October 2024 (Business Wire), to enhance its generative AI agents. Key features include autonomous AI agents handling calls/texts/emails, real-time personalization via customer data, branded caller ID, drag-and-drop journey builder, and A/B testing with analytics, driving 10M+ ROI-positive interactions monthly (per site). Serving clients like Kin Insurance and HealthBird, it claims 25% revenue boosts and 100% answer rates (regal.ai). Pricing is SaaS plus usage-based (unlisted, speculated $0.10-$0.30/min via X), with no free tier. Its innovation shines, but complexity and trust issues (e.g., scam reports) linger.

Ratings and Reviews

Call Center Revamp

4.70

Regal AI’s “outbound agent” tripled my “lead answer rates”—25% revenue bump’s real! Setup was smooth with drag-and-drop, but learning the UI took a day. Solid 4 stars for this AI edge!

October 25, 2024

Tara Lin

High Potential, High Cost

4.50

Got “80% cost cuts” on support calls—10M+ interactions flex is legit. No free trial and $0.20/min (X guess) hits hard, plus scam whispers on Trustpilot spook me. 3 stars, needs trust fixes.

January 27, 2025

Leo Patel

Revenue Rocket

4.60

Regal’s “AI agent” boosted “sales per agent” 250%—Kin Insurance vibes! Analytics and 100% answer rates are fire, worth every penny after demo. 5 stars for this royal win!

March 10, 2025

Mia Ortiz

How to use

How to Play (Use) Sign Up: Visit https://www.regal.ai/, book a demo via the site, and onboard with sales ([email protected]); no free trial, pay-per-use post-setup. Set Up: Integrate with your tech stack (40+ native integrations), design IVR/journey flows, and customize AI agents with customer data. Deploy: Launch AI agents for calls/texts/chats, blending with human agents; use branded caller ID and real-time signals. Monitor: Track performance with in-app analytics, A/B tests, and real-time data streams to optimize engagement. Scale: Expand across channels, tweak via the dashboard, or join the Regal Slack for community support.

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