Gorgias

4.70

RATING

6 M+

EXPOSURE

About this tool

Name

Gorgias

Category

tools

Gorgias is an AI-enhanced customer service helpdesk designed for ecommerce brands. It centralizes customer interactions from email, chat, social media, and SMS into one unified platform, and leverages artificial intelligence to automate replies, detect intent, and streamline support workflows. Gorgias is trusted by thousands of Shopify, BigCommerce, and Magento stores to deliver fast, personalized, and scalable support.

Ratings and Reviews

Game Changer for Our Support Team

4.90

Gorgias made it easy for us to handle hundreds of customer requests daily without losing quality. The AI suggestions are surprisingly accurate.

January 10, 2025

Lillian H.

Great Tool with Some Learning Curve

4.20

It took some time to set everything up, but once running, the automation features saved us so much time. Great for ecommerce teams with high volume.

February 15, 2025

Marco R.

Excellent Shopify Integration

4.60

Gorgias pulls in all the customer and order info we need right next to the chat. Makes answering questions quick and personal.

March 4, 2025

Priya K.

How to use

Sign Up and Connect Your Store Create a Gorgias account and link your Shopify, BigCommerce, or Magento store for seamless customer data integration. Integrate Communication Channels Add email, live chat, Instagram, Facebook Messenger, and SMS into the platform to manage all messages in one place. Set Up AI Macros and Rules Use AI-powered rules and intent detection to auto-tag tickets, assign agents, and suggest instant replies based on customer queries. Automate Common Questions Build dynamic templates (macros) to handle FAQs like order status, returns, or shipping delays. Track Metrics and Optimize Analyze team performance, response times, and customer satisfaction through powerful dashboards and real-time reporting.

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