CXGenie

4.20

RATING

6 K+

EXPOSURE

About this tool

Name

CXGenie

Category

tools

CX Genie, accessible at https://www.cxgenie.ai/, is an AI-powered, no-code customer support platform designed to deliver 24/7 personalized engagement across channels like web, Messenger, WhatsApp, and more. Launched in 2023 by an unspecified team (active on Discord), it integrates chatbots, ticket management, and analytics, replacing 6+ tools (per user claims) for 100,000+ users across industries (e.g., Eastplayers, Mfast). Key features include a drag-and-drop chatbot builder, auto-learning from FAQs/docs/URLs, hybrid AI-human handovers, and a mobile app for on-the-go support. With a free plan (1,000 chats/month) and paid tiers ($14.99-$24.99/month, custom Enterprise), it boasts 60% autonomous case resolution (user review, 2024) and a 4.8/5 Product Hunt rating (September 2024). Its simplicity shines, though AI accuracy and free-tier limits face scrutiny.

Ratings and Reviews

Support Simplified

4.10

CX Genie’s “drag-and-drop” bot cut my “FAQ load” by 50%—free 1,000 chats/month was a perfect trial! Mobile app’s clutch for quick checks. AI stumbled on niche terms—still a 4-star win for ease!

October 20, 2024

Tara Lin

Solid but Limited

4.30

Handled “30 daily tickets” well, and Messenger sync was fast. Free tier’s 1,000 chats capped out quick—$24.99/month Pro’s fair but lacks deep analytics. Decent 3 stars, needs more free wiggle room.

January 15, 2025

Leo Patel

AI Support Star

4.20

CX Genie solved “60% of cases” solo—100K+ users get the hype! The $14.99/month plan’s gold, and Discord devs are on it with updates. 5 stars for this all-in-one beast!

March 7, 2025

Mia Ortiz

How to use

How to Play (Use) Sign Up: Visit https://www.cxgenie.ai/, start free (1,000 chats/month) with email/Google, no credit card, or pick a paid plan ($14.99-$24.99/month). Build Chatbot: Use the no-code builder to create a bot, train it with docs/FAQs/URLs, and customize it via the dashboard. Deploy: Install the chatbot on your website/app, connect Messenger/WhatsApp, and enable hybrid chat with AI suggestions. Manage: Handle tickets, monitor real-time analytics, and trigger human handovers for complex queries from the inbox. Optimize: Refine AI with conversation data, join Discord for dev support, or download the Google Play app for mobile access.

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