Aide

4.70

RATING

1480 M+

EXPOSURE

About this tool

Name

Aide

Category

tools

Aide, located at https://aide.app/, is an AI-powered customer support automation platform launched in 2024 by Aide, aimed at streamlining ticketing and query resolution for businesses. Leveraging advanced LLMs and natural language processing, it provides exceptional support to eCommerce, SaaS, and service providers, with a growing user base. Its core features include: Automated Ticketing: Generates and prioritizes support tickets; Smart Responses: Crafts context-aware replies to customer queries; Knowledge Base Sync: Pulls answers from existing documentation; Integration Support: Syncs with Zendesk, Intercom, and Slack; Support Analytics: Tracks resolution times and customer satisfaction.

Ratings and Reviews

Support Automation Boost

4.00

Aide’s “smart responses” made my “helpdesk” a breeze—users vibe! Free Mode’s quick setup, ticket accuracy. Needs more languages—4 stars for this awesome tool!

April 25, 2025

Zara Lin

Fast but Limited Scope

3.50

Used “automated ticketing” for “support queries” fast—user praise cred’s valid. Slack sync’s smooth, but limited multilingual support’s drawback; needs broader coverage. 3.5 stars, solid platform.

April 30, 2025

Milo Patel

My Support Ally

4.50

Aide’s “support analytics” nailed my “resolution metrics”—users shine! Paid Mode’s Zendesk integration, response quality. Subbed—4.5 stars for this brilliant tool!

May 5, 2025

Aisha Khan

How to use

Sign Up: Visit https://aide.app/, start with free access via https://app.aide.app/signup, or contact [email protected]. Setup: Connect to Zendesk or Intercom, completed in 10 minutes (https://aide.app/). Core Action: Automate ticketing, respond to queries, or sync knowledge base, with AI-driven outputs. Manage: Track analytics or export reports, using web dashboard. Enhance: Customize responses or integrate with tools, via https://aide.app/.

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